Shipping policy

Effective Date: 08-08-2026

Thank you for shopping with Vellora Wellness. We are committed to delivering your orders quickly and securely.

1. Order Processing

Orders are processed within 1–3 business days after successful payment.
Orders are processed only on business days and not on Sundays or public holidays.
Processing times may increase during festivals, sales, or periods of high order volume.

2. Shipping Time

Estimated delivery times:

Metro Cities: 3–7 business days
Other Cities and Towns: 5–10 business days
Remote Areas: 7–15 business days

These delivery timelines are estimates and may vary depending on courier operations and location.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available) to monitor your shipment.

5. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Courier service delays
Other unforeseen circumstances beyond our control

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Damaged or Lost Shipments

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping partner to resolve the issue.

8. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable or the address is incorrect, the package may be returned to us. Additional shipping charges may apply for re-shipment.